Account Deletion Policy

Any user can request deletion of their account and the personal information tied to it, subject to limited information Clanio may retain for safety, security, fraud prevention, handling reports, legal defense, or legal obligations. Deleting the app from your device is not the same as deleting your Clanio account.

How to delete: in-app, via Account Settings → "Delete Account" (you'll see the key consequences and need to confirm explicitly); or by email to support@clanio.co with your display name, the email tied to the account, and a clear statement that you want it deleted. Never send a password, verification code, or payment details by regular email.

Clanio may perform reasonable identity verification before completing a deletion request, to prevent unauthorized deletions.

Once deletion completes: the account becomes inactive and can't be logged into; the profile disappears from Discovery; you can no longer Like, Match, or message; active group membership ends or is disconnected; device tokens and active sessions are revoked. Deletion doesn't erase copies other users already saved, screenshotted, or shared outside Clanio.

Messages and shared group-chat content may be deleted, removed, or retained without your username attached, when full removal would damage the conversation continuity for other members — complete anonymity of already-shared content can't be guaranteed, since other participants may still infer who wrote what from context.

If you're a group admin, admin rights may transfer to another active member; if none is suitable, the group may become inactive or be closed. Limited information related to reports, blocks, or safety incidents may be retained even after deletion, and deleting your account doesn't cancel a report or enforcement process already underway.

Data in backups is deleted according to Clanio's backup cycle and isn't restored to normal use, except as part of a justified system restore. After deletion completes, it may not be possible to recover your account, profile, photos, group memberships, Matches, or chats — Clanio doesn't commit to restoring a deleted account or its content, and a future new account doesn't automatically restore your history.